General FAQs

How do I start a clear aligner business?

There are many opportunities in the rapidly expanding clear aligner industry. Eon One can assist you in starting your own direct-to-consumer aligner business, supplying aligners to dental labs, or optimizing treatment planning and manufacturing for a larger aligner conglomerate. Your decision on the type and size of aligner business should be based on your clinical expertise and the investment you are willing to make. Eon One offers a range of services, including software solutions, treatment planning, clinical expertise, manufacturing, packaging and shipping and logistics, to support your aligner business regardless of its size and focus.

What is the clear aligner market size?

What is dental outsourcing?

How do I best price my clear aligner offering?

What is the right Eon One solution(s) for my business?

Software FAQ

What is the right Eon One solution(s) for my business?

There are many practice management software solutions available, but choosing the right one for your business can be challenging. If you are launching or already have an established clear aligner business, our software offering is the perfect solution for your needs. Our case management service provides a range of tools to manage cases, scale your business, and increase your conversion rate through the integration of our treatment viewer and partner and doctor portal. If you would like to learn more about how our software can support your clear aligner business, please let us know.
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What configuration do I need to run the Eon One software?

Eon One software is cloud based and works on almost all modern computers and laptops. We recommend at a minimum to have the following hardware requirements:
  • Intel® Core™ i5, 4 GB RAM, 2 GB free disk space
  • Graphics card: Intel HD Graphics 2000 or equivalent
  • Latest graphic card driver

How can I learn how to use the Eon One software?

To learn how to use the Eon One software, you can book a one-on-one session with one of our clinicians. During this session, the clinician will be able to walk you through the platform and answer any questions you may have.

What if I face an issue with the software?

If you ever encounter an issue with one of our platforms, please reach out to your Eon One representative for assistance. They will be able to help you resolve the issue and ensure that your experience with our software is a positive one. If you are unable to reach your representative, you can also contact us through our "Get in touch" page on our website. We are committed to providing our customers with the best possible support and will do everything we can to resolve any issues you may have with our product.

How often is the software upgraded?

From time to time, we may need to upgrade our software to improve its performance and add new features. When this happens, we will let you know in advance if there will be any downtime. We will provide you with details on when the upgrade will take place and how long it is expected to last, so you can plan accordingly. If you have any questions or concerns about an upcoming upgrade, please do not hesitate to contact us. We value your business and will do everything we can to minimize any disruption to your use of our software.
Treatment planning FAQs

Which case complexity can I offer my doctors?

We offer a range of aligners to support every type of case, from simple crowding to Class II malocclusions and everything in between. We are committed to continuously improving our material science, treatment protocols, and software to provide the most effective and efficient solutions for patients. If you have any questions or would like to learn more about the range of cases our aligners can support, please do not hesitate to contact us. We are here to help you provide the best possible care for patients.
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What is the expected turn-around time?

Our goal is to provide you with a treatment plan within 3-5 days of receiving your patient's full records. We understand that timely treatment planning is essential for your practice, and we strive to deliver high-quality plans as quickly as possible. If you have any questions or concerns about the treatment planning process, please do not hesitate to contact us. We are here to support you every step of the way.

How are cases revised and approved?

Every case record we receive is carefully reviewed and analyzed by our expert team of orthodontists and clinicians, who have successfully treated over 100,000 patients. If a record is unclear or faulty, our team will let you know right away and work with you to obtain the necessary information to create an accurate and effective treatment plan. We are committed to providing high-quality treatment planning services and will do everything we can to ensure that your patients receive the best possible care. If you have any questions or concerns, please do not hesitate to contact us.

Can I get clinical support?

Always. You can reach our clinical team through various channels, including text, phone, email, and our case management software. This allows you to communicate with our team in the most convenient way for you, whether you need immediate assistance or have a question that can be addressed at a later time. Our clinical team is here to support you, and we will do everything we can to ensure that you have the information and resources you need to provide the best possible care. If you have any questions or concerns, please do not hesitate to contact us.

What if I face an issue with the software?

If you ever encounter an issue with one of our platforms, please reach out to your Eon One representative for assistance. They will be able to help you resolve the issue and ensure that your experience with our software is a positive one. If you are unable to reach your representative, you can always contact us through our "Get in touch" page on our website. We are committed to providing our customers with the best possible support and will do everything we can to resolve any issues you may have with our product.

How can we communicate with the clinical team during the treatment planning phase?

You can reach our clinical team through various channels, including text, phone, email, and our case management software. This allows you to communicate with our team in the most convenient way for you, whether you need immediate assistance or have a question that can be addressed at a later time. Our clinical team is here to support you, and we will do everything we can to ensure that you have the information and resources you need to provide the best possible care. If you have any questions or concerns, please do not hesitate to contact us.

Manufacturing FAQs

What is the quality of the Zendura FLX plastic compared to other materials?

Multiple studies have found that Zendura FLX provides users with greater sustained retention, higher stain resistance, and a clearer material than the leading competitor. In addition, Zendura FLX is manufactured with 80% better printing resolution and tighter contact between the aligner and teeth than the leading aligner brand, resulting in more predictable outcomes. If you have any questions or would like to learn more about the benefits of Zendura FLX, please do not hesitate to contact us.

Do I need FDA approval to get started?

It is best to speak to your local health authority, or the health authority of your target market, to understand the specific certifications and requirements for marketing clear aligners. These requirements can vary significantly from country to country, so it is important to consult with the relevant authorities to ensure that you are in compliance with all applicable regulations. If you have any questions or would like additional information, please do not hesitate to contact us. We are here to support you and your business and will do everything we can to help you succeed.

How are clear aligners manufactured?

Our clear aligners are produced using an automated process that involves robotics, 3D printing, and other technologies. After receiving the digital impression and case records, our clinicians and orthodontists will analyze the data using specialized software to break the desired movements into a series of smaller steps. These steps are then 3D printed, thermoformed using Zendura FLX material, trimmed, and polished to custom make each clear aligner. This process allows us to produce high-quality aligners that are tailored to the unique needs of each patient. If you have any questions or would like to learn more about our manufacturing process, please do not hesitate to contact us.

What happens if the aligners do not fit?

If you experience any issues with the fit of your aligners, please contact your Eon One representative immediately. They will be able to help you troubleshoot and determine the best course of action. If you need a new aligner, we will require a new intraoral scan to create a new set of aligners, which we will then ship to you. We are committed to providing our customers with the highest quality aligners and support, and we will do everything we can to ensure that your treatment is successful. If you have any questions or concerns, please do not hesitate to contact us.

Packaging & shipping FAQs

How do I customize my aligner packaging?

Our design team is here to support you and your business. We will work with you to understand your design guidelines, including your company colors and logo, as well as your packaging requirements. Once we have this information, our team will create a design proposal for your review and approval. This will allow you to see how your custom packaging will look and make any necessary changes before it is produced. If you have any questions or would like to learn more about our custom packaging services, please do not hesitate to contact us. We are here to help you create packaging that reflects your brand and meets your needs.

Which accessories are included?

Depending on your agreement with us, your package may include a range of accessories to support your treatment and ensure the best possible outcomes for patients. These accessories may include IPR gouges, IPR strips, chewies, and more. If you have any questions about the accessories included in your package or would like to request additional items, please do not hesitate to contact us. We are here to support you every step of the way.

Which countries are available for shipping?

At the moment, we are cleared to ship to the following countries: USA, Europe, Australia, UK, New Zealand, KSA, UAE, Qatar, Morocco, Palestine, and Turkey. Please note that this list is subject to change and we may be able to ship to additional countries in the future. If you have any questions about our shipping policies or would like to confirm whether we can ship to your location, please do not hesitate to contact us. We are here to support you and will do everything we can to provide the products and services you need.

How can I track my package?

Once we ship your package to you, we will send you a unique Airway Bill number that will allow you to track the exact movements and location of your package. This will enable you to see where your package is and when it is expected to be delivered, so you can plan accordingly. If you have any questions or concerns about tracking your package, please do not hesitate to contact us.
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